Smartphone app ‘effective’ in dealing with civil complaints
Jeju City says 97% of 1,300 issues reported through app resolved

The Jeju City municipal administration says its new smartphone application is effective in dealing with complaints from the public.

As of May, over 1,290 reports of problems had been filed through it this year. Ninety-seven percent had been resolved.

The biggest proportion of complaints, at 63 percent, was for illegal advertisements. Thirteen percent were reports of damaged road facilities, and nine percent of the total were garbage related.

The city is urging all civil servants to use the service. It is awarding incentives to individuals or teams that have the best track records in dealing with issues raised through the app.

스마트폰 활용 행정종합관찰제 '효과'

시민불편 사항을 스마트폰 앱을 통해 공유하고 처리하는
행정종합관찰제가 효과를 보이고 있습니다.

제주시는 올들어 지난달까지 행정종합관찰제를 운영한 결과
불편사항 1천290여 건을 발굴하고 이 가운데 97%를 처리했다고
밝혔습니다.

분야별로는 불법광고물이 63%로 가장 많았고
도로시설 훼손 13%, 쓰레기 관련 9% 순입니다.

한편 제주시는 행정종합관찰제 운영 강화를 위해
모든 직원을 대상으로 스마트폰 앱을 설치하고
활동실적에 따라 부서별, 개인별로 인센티브를 제공하고 있습니다.